FAQ

Q:My bulbs won't fit

A:A special bulb holder may be required. See if you can take the holder from the stock bulb. If not, let us know. The bulb size may be wrong, double check the item you received with the item you ordered. Do you have an aftermarket lighting housing? These may not be perfectly fitted for aftermarket bulbs and will require some manual modifications.

Q:Only one side lighting up?

A:Swap the ballast from the broken side to the working side to see if the problem follows. Do the same for the bulb. Whichever part the problem follows is the culprit. If the problem persists on the same side, there is a voltage issue and you need a relay or capacitor. Let us know your year, make, and model and we will send one right away.

Q: My low and high beams are switched!

A: The polarity setting must be changed until the low and high beams turn on appropriately, try flipping the ballast plugs and try again. Also, check and make sure the bulbs were not installed upside-down, this is surprisingly a common issue.

Q: The high or low beams are not turning on my Hi-Lo / Bi-Xenon Kit

A: The polarity setting must be changed until the low and high beams turn on appropriately, flip the ballast plugs and try again. If this does not work, a relay will be required to power the beams. Let us know your year, make, and model and we will send one for free.

Q: Both sides flicker, flash, or work inconsistently

A: Check the headlight fuses, and then check the ballast plugs to insure correct installation. If this doesn't work, there may be a voltage problem with the vehicle. You probably just need a relay or capacitor which we offer for free. Let us know your year, make, and model and we will send one right away.

Q: What's the difference between Hi-Lo and Bi-Xenon?

A: Hi-Lo Xenon bulbs actually have two bulbs per light socket, one HID Xenon bulb for low beam, and one halogen bulb for high beam. Bi-Xenon bulbs use the same HID Xenon bulb for the low beam and high beam. The Bi-Xenon bulb will actually tilt when the high beam is activated in order to provide the high beam light.

Q: Tracking number says "Delivered", but I still have not received my item.

A: USPS does not always update their tracking numbers properly. Sometimes USPS will mark an item “Delivered” even though it hasn’t arrived yet. Check thoroughly around your house and ask other household members if they received anything. If it still hasn't shown up after a few days, let us know and we can open a case for you to find your item.

Q: What's the best kit to get? 35w or 55w?

A: We would highly recommend checking out our AC 55w kits, they produce a brighter light, are less prone to flickering, last longer, and come in a more compact design. Although not recommended for fog lights or for aftermarket housings, a 55w kit will fit your factory high or low beam housing perfectly!