Customer Care

Technical Help

Feel free to contact us with technical questions; make sure "Technical Help" is selected in the inquiry drop-down.

Note that we receive a lot of emails, and sometimes it takes longer than anticipated to respond to them. Keep your emails as brief as possible for timely responses. If you do not know how to use LEDs, please explore the links on our LED Info page. We do not provide design advice for your LED circuits. LEDs are electronic components and do require some technical knowledge to use them properly. Also we do not advise on bulb types for your car; please be sure of the bulbs you need before you order them. Please see our Vehicle LED Bulb Finder or Cross Reference page for help with your vehicle’s bulb types.

See specifications for products by clicking on the product name, photo or " More Info & Buy" link. All available specifications are listed on product pages under the"Specifications" tab.

Custom LED Designs

Custom versions, sizes and assemblies are available for many of our products. If you require custom variations for any of the products on our website, please contact us, and make sure "Send us your Suggestions" is selected in the inquiry drop-down.

A copy of the invoice is required for warranty repairs or replacements. As stated above, all products are warranted for 2 years from the date of purchase, select products have extended warranty periods. Warranty is void when products are used in applications for which they are not intended—such as using a 12-volt LED car bulb in a 24-volt vehicle. Please call or email to notify us prior to returning items for warranty repair or exchange. Return shipping costs are the sole responsibility of the customer. All product specifications are subject to change without notice.

Returns and warranty   

  • Yitamotor happily accepts returns for most orders up to 60 days after the original purchase date.
    • Please note,the return shipment tracking must show "Delivered" to Yitamotor prior to the expiration of the 60 day return period.
  • Yitamotor offers pre-paid return postage for the following return reasons:
    • Diagnosed as defective by an Yitamotor Support Team member
    • Not as described in the listing
    • Damaged in transit (must be reported within 3 business days of receipt)
    • Shipment Error
  • Yitamotor Does not cover return shipping for the following return reasons:
    • Buyer Error
    • Buyer Choice
    • Brightness not as expected
    • "Not as good as my old HID kit"
  • Yitamotor does not reimburse out-of-pocket return shipping or any other costs associated with returning an item/order including new packaging
    • If the return reason includes a return label and you do not receive it or have trouble printing it; do not ship the item on your own with the expectation that the return costs will be reimbursed. Please reach out to us and we will have the label re-sent.

 

Stock and Backorders

Out-of-stock items are indicated as such and are listed with an expected due-back date. To receive an email alert when the product is available, click the "Email me when this product is back in stock" link located on the product's page.

Some items may be on backorder; expect extended shipping time on those products. Contact us if you want a shipping estimate for products that are on backorder.

When you add a backordered product to your cart, you will be given an expected in-stock date for that product. If an expected in-stock date isn't available, we will email you with an expected shipping date for the product after your order is placed.

After you place your order, we will email you if the product's expected in-stock date changes.